please send us "AddBookSyncError.txt" log file from "Desktop AddressBook Synchronizer" folder which is at installation path
of Address Book Synchronizer Application on your PC.
This file can help us to resolve this issue. Send this log file to
support@cellica.comAlso confirm that you have installed software from following links according to OS of your BlackBerry.
Desktop:
Please download the complete setup on your PC from the following link.
http://www.cellica.com/download/BBAddressBookSync.exeBlackBerry:
BlackBerry side component of this software can be install wirelessly. Use following link in Browser of BlackBerry. Install AddressBookSynchronizer and AutoAddressBookSender application according to OS of your BlackBerry. For BlackBerry Pearl/ Curve/ Bold/ Storm install software mentioned under BlackBerry OS 4.2 OR Above.
http://www.cellica.com/OTA/BBAddressBookSynchronizer.asp